Customer Terms & Conditions

These Customer Terms and Conditions explain the rules that apply when you use Shine-N-Drive services, join our waiting list, purchase a membership, use a participating vendor, redeem an offer or interact with our customer services.

By using our services, you agree to these Terms. If you do not agree, you should not use Shine-N-Drive services.

Legal entity

Shine-N-Drive Ltd

Company number

17166540

Correspondence address

17 Manchester Road, Isle of Dogs, London, E14 3BD

Email

support@shine-n-drive.co.uk

Website

shine-n-drive.co.uk

These Customer Terms and Conditions apply when you access the Shine-N-Drive websites, join our waiting list, purchase a membership, use a Shine-N-Drive service, redeem a partner offer or otherwise use our customer services.

Shine-N-Drive Club is operated by Shine-N-Drive Ltd, a company registered in England and Wales.

Legal entity

Shine-N-Drive Ltd

Company number

17166540

Correspondence address

17 Manchester Road, Isle of Dogs, London, E14 3BD

Email

support@shine-n-drive.co.uk

Website

shine-n-drive.co.uk

• Shine-N-Drive provides a car wash membership and car care marketplace.
• Members can access participating car wash vendors and may receive discounts or offers from local vehicle-related service providers.
• Services may include membership plans, car wash entitlements, partner discounts, waiting list communications, referral rewards, vendor locations and related car care services.

You must be at least 18 years old to purchase or use a Shine-N-Drive membership, and you must provide accurate information when joining the waiting list, purchasing membership or using any Shine-N-Drive service.

Membership plans may differ by vehicle size, number of washes, service level, location availability and price. Your membership only provides the service entitlement shown at the time of purchase or as later confirmed in your account, confirmation email or membership communication.

Unused washes, credits or service entitlements do not automatically roll over unless we clearly state otherwise in writing.

You are responsible for selecting the correct vehicle size and membership plan when signing up. Vehicle size categories may include small, medium, large, 4x4, SUV, van, 7-seater or any other categories we use from time to time.

If you are unsure which vehicle size applies, you should contact us before purchasing or using the membership.

If a member has chosen the wrong car size by mistake, Shine-N-Drive may give the member the opportunity to pay the difference in membership price and upgrade to the correct membership plan.

Where an incorrect vehicle size has been selected, Shine-N-Drive may suspend service access until the correct plan has been confirmed and any price difference has been paid.

If the member refuses to upgrade, fails to pay the required difference, or continues to use a plan that does not match the vehicle size, Shine-N-Drive may cancel the membership. In these circumstances, no refund will be given for amounts already paid.

Prices may vary by membership plan, vehicle size, launch offer, promotion or location. Founding members may be offered original launch pricing, promotional pricing or no joining fee, subject to the specific terms communicated at sign-up.

We may change prices, joining fees or membership plans from time to time. Where legally required or appropriate, we will give notice before changes affect existing paying members.

Members must provide valid payment details and keep payment information up to date. Membership payments may be taken in advance on a recurring monthly basis unless a different payment arrangement is clearly stated.

If a payment fails, we may suspend or cancel your membership until payment is made. We may use third-party payment providers such as Stripe, PayPal or other providers, and we do not store full payment card details on our own systems.

Shine-N-Drive works with independent vendor partners. Vendor availability, opening hours, service times and service standards may vary.

You must follow the reasonable instructions of vendor staff and may be asked to show membership details, vehicle registration, booking confirmation, QR code or other proof of entitlement before receiving a service.

Services are subject to vendor opening hours, capacity, weather, staffing, operational issues and local restrictions. We do not guarantee that every vendor will be available at all times, and we may add, remove, replace or change vendors where necessary.

• Use Shine-N-Drive fairly, responsibly and honestly.
• Do not share your membership with another person unless expressly permitted.
• Do not redeem services outside your entitlement, use false vehicle details, misuse discounts, abuse staff, damage vendor property or act fraudulently.

We may suspend or cancel your membership if we reasonably believe that you have misused the service, provided false information, selected an incorrect plan, shared membership access without permission, acted abusively or breached these Terms.

Where misuse, fraud or serious breach is identified, no refund will be due for amounts already paid.

You may cancel your membership in line with the cancellation process available through our website, payment provider or customer support process.

Cancellation will usually stop future billing, but it does not automatically create a refund for payments already taken unless the law requires it or we agree otherwise in writing.

Refunds are assessed on a case-by-case basis and may depend on whether services have been used, whether the issue was caused by Shine-N-Drive, a vendor, incorrect member information, misuse or circumstances outside our control.

No refund will be provided where membership is cancelled because a member selected the wrong vehicle size and refused to pay the difference or upgrade to the correct plan.

Shine-N-Drive may promote offers from third-party service providers, including tyre shops, MOT centres, mechanics, detailers, bodywork providers or other local businesses. Unless clearly stated otherwise, Shine-N-Drive is not responsible for the actual delivery of third-party services.

• We may offer referral rewards to members, vendors, affiliates or promoters.
• Three successful member referrals may qualify the referring member for one free wash, subject to the referred members becoming valid paying members and any further promotional terms.
• A vendor or promoter may receive a referral reward after a referred member has paid their first month, subject to our referral rules.
• We may change, pause, reject or withdraw referral rewards if we suspect misuse, self-referral, fake accounts, cancelled memberships or fraudulent activity.

If you experience an issue with a Shine-N-Drive service, contact us as soon as possible at support@shine-n-drive.co.uk. We may ask for details such as your name, membership details, vehicle registration, vendor location, date of service, photos or other evidence to help us investigate.

We process personal data in accordance with our Privacy Policy. By using Shine-N-Drive services, you acknowledge that your data may be used to manage membership, verify service entitlement, process payments, communicate with you and operate vendor services.

The Shine-N-Drive name, logo, branding, website content, marketing materials and platform content belong to Shine-N-Drive Ltd or its licensors. You must not copy, reproduce, misuse or exploit our branding, content or platform materials without written permission.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so. Shine-N-Drive is not responsible for losses caused by incorrect information you provide, misuse of membership, third-party vendor actions outside our reasonable control or events beyond our reasonable control.

We may update these Terms from time to time. Updated Terms will be posted on our website or made available through our customer journey. If changes materially affect existing members, we will take reasonable steps to notify affected members.

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply.

If you have any questions about these Terms, please contact us at support@shine-n-drive.co.uk.